No.ĪLL these because I chose to pay Adobe a year in advance. Demanded to know how they are going to compensate me for all the loss of usage. When I managed to get someone supposedly with more authority to speak, same answer. First agent tried to dismiss me with standard statement that they are working on it. Jan 24, like clockwork, my access is cut off.
After half an hour on the phone, some surly senior guy stated the issue can be resolved but will take 48 hours as it involves the backend team. But the system prompt states I have hours left. Agent first insisted nothing is wrong, there are still 15 days on my plan. Agent assured she will look into the case and call me in 48 hours. I refused to go through the whole refunding process again, and so I called the Singapore Adobe helpline. Only choice is to cancel your subscription. Agent this time changes a position with every line Logged in again to the online chat on Jan 21. Agent assured nothing is wrong with my plan and told me to ignore the warnings. Logged in to the online chat on Jan 18. Resubscribe!!! This is despite Adobe having already collected the monthly amount on Jan 8. Jump to Jan 2019, a warning suddenly popped up each time I launch an app stating my subscription is ending. Involving a card Adobe has billed and taken money from before. When I called in, all I was told was it's an approval issue. Next month, there would be an issue with the same card. In essence, again, I still double-paid Adobe for a few days till the refund came. No choice but to do as told while I waited for the refund of the annual amount. Without my explicit approval, agent cancelled all my subscriptions and told me to re-subscribe. Agent eventually muttered something about a double subscription. Logged in to the online chat, went through all the frustration of talking to someone who barely understood the issue. In August 2018, I discovered Adobe billed and deducted the yearly sum, but continued to bill me monthly. In July 2018, I read an Adobe advertisement and foolishly logged in to change my payment plan from monthly to yearly.
My billing issues will Adobe Cloud has lasted half a year as of today. If Adobe is indeed listening and plans to see how they can learn from this issue, my case number is ADB5383499W5D8. And if I had just went along with her insistence that the prices have increased, then I would be paying for the service with the wrong rates moving forward! First of all, it is illegal here to advertise prices wrongly. Point here is that the customer service reps seem to answer customers' queries without actually knowing the facts, and pulling answers out from I don't know where. After being put on hold for more than 10 minutes, her tone changed from being insistent on me canceling (if I was not happy with the "new" rates), to being apologetic and admitting for saying that actually NO email was sent regarding a price increase, because in fact there was NO price increase at all to begin with! In fact, the website pricing was still saying SGD 99/mo!ģ. At that point, I was looking at the regional website and trying to find the price increase announcement that she kept insisting, but couldn't find it. She then suggested that I cancel the subscription if I was not happy with the price. She said that I should have received notice on this earlier - to which I had told her i did not, except for a few junk mails on Photoshop and Illustrator CC. I asked for the supervisor, then she said it was actually because Adobe had a price increase, and that SGD 105 will be the monthly rate from hereon. First of all, why would the exchange rate create a huge jump at $6 when the adjustments usually run at around or less than 1%!!? Next!Ģ. The first agent told me it was due to currency exchange rates. And below was the frustrating discussion with the customer service when I asked why the increase in price:ġ. I have started my monthly subscription last for SGD 99/mo. It is weird and upsetting that I have just experienced an almost similar case with yours today.
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